Freqently Asked Questions
Q:I signed up, now what? What can I do on Zisboombah.com and how do I work the website?
A: After your parents successfully activate your account you can take a video our the next time you log in. Press play! The video tells you everything you need to know about Zisboombah.com. Make sure you have the volume on your computer turned on! You can watch the video tour again, anytime you want. Just go to your dashboard and scroll down to the bottom left corner where it says “Videos”. Then click “Take a Tour!”
Q:What if my parents do not get a confirmation email after I sign up for Zisboombah.com?
A: There are several things that you can do:
- First, make sure your parents checked their email inbox for our confirmation email! If it’s not in their inbox, your parents should check the spam filter or “trash” section of their email account. Sometimes, if an email account has a strict spam filter, our confirmation email may end up in the spam or trash section.
- Or you can go back to your profile and make sure you entered the correct email address for your parent.
- If you are still having trouble, try signing up one more time, just in case you forgot to click “enter”, or maybe you lost Internet connection while your request was being processed.
- If all else fails, send us an email and we can help you out! Email us at zbb@zisboombah.com.
Q:My parents are not getting the emails when I send them my Pick Chow! meals. How do I fix this?
A: To send a meal, you must be logged in and have your parents correct email address. Your parents will get the email even if they did not sign up. If you are not signed up, please do so and ask your parents if they got an email from ZisBoomBah. When your parents get the email, they must approve your ZisBoomBah account by clicking the link in the confirmation. When they have successfully activated your account, they will then get a second email letting them know that your account has been successfully approved.
Once you’re sure your account has been properly created, and your parents are still not getting the emails, ask them to check their spam filter or trash section of their email account. Sometimes, if an email account has a strict spam filter, an email may end up in the spam or trash section. If this still doesn’t work, email us at zbb@zisboombah.com and we will be happy to check it out.
Q:How do I win the Meal of the Week contest?
A: To win Meal of the Week, go to “Pick Chow!” and create the yummiest, best-for-you five-star meal you can think of (all five stars will turn blue!) After you have created and saved your meal you’ll see a list of options that will help you decide what you want to do with the meal you have created. Click on the tab that says “Submit to Meal of the Week.” You can also submit any of the meals you have already saved. Click the green “My Saved Chow” button on your dashboard, choose a meal and click “Submit to MOTW” on the right. After you submit your meal, the Zisboombah team will review it and decide if your meal is the best meal for our weekly winner! For more information on how to win, watch the “What’s Meal of the Week?” video.
Q:What do I get if I win meal of the week?
A: You get a special Zisboombah surprise in the mail! Your meal and profile will also star on the home page of Zisboombah! Other users will be able to see your awesome meal, and learn from your expert meal-making skills! Tell your friends and family and they can try out the meal, become a fan, and write a review! You can then see what others are saying about your meal of the week! Your parents will be notified of your Meal of the Week and they will need to supply the address so we can send out the surprise. We will never ask you for your address or phone number. We will only ask your parents.
Q: I’ve been trying to make a five-star meal, but it’s pretty hard! Have any tips and tricks?
A: To get a five star meal, you must first choose AT LEAST one non-starchy vegetable, a grain, and meat or beans for your meal! Here are a few key pointers:
- All of the meters need to be in the green zone.
- Try to limit foods that contain large amounts of the three S’s (sugar, saturated fat and sodium) and make sure you are getting enough fiber.
- How do you get fiber? Try whole wheat, fruits with skins, berries, beans, and leafy or green vegetables.
- If you still are having trouble with getting your meal to reach five stars, try tricks like skipping desert, adding less toppings or sauces, and watching the amount of cheese in your meal!
Q:My parents would like to know more about how you’re keeping me safe online, since I can receive messages on Zisboombah and I have a “profile”. Who can send me messages, whom can I send messages to, and who can view my profile?
A: You can only send and receive messages from those people that your parents have approved. . Your parents must approve someone to be your friend so they can help us keep you safe. You can get messages from Zis Boom and Bah – they will from time to time send you an email about your foods and you can ask them questions as well!
Q: Where can I learn more about Zisboombah and how best to use the website?
A: You can view the videos at any time, even if you are not logged in. You can also learn more if you click on the “Parents” section of the home page. Once your child signs up for Zisboombah and you have successfully activated your child’s and your account take a video tour and play with all the tools! Press play, and the video will give you and your child a virtual tour of everything you need to know about Zisboombah.com. Make sure you have the volume on your computer turned on! You can access the “Take a Tour” video anytime from the ZisBoomBah.com homepage. The “Parents” section is a great place to find out more about ZisBoomBah. Please also contact us through the “feedback” tab or email us at zbb@zisboombah.com if you have any questions, comments, or concerns.
Q: What are the ratings on the “Add it Up!” meters based on? Who decides how healthy a meal is that my child creates?
A: The ratings are based on the nutritional values an average child has for dinner. These values are based on the child’s age and gender. Both the ratings and the nutritional values have been carefully reviewed and programmed by our panel of health and nutrition experts. For each meal, a child must have AT LEAST one non-starchy vegetable, a protein, and a grain in order to ensure a healthy balance…but the rest is up to them!
Q: As a parent, I’m concerned about my child’s internet safety. Who can view my child’s profile on Zisboombah.com, and how do you ensure that my child’s and my own privacy are protected?
A: Only parents may view your child’s profile. To ensure their safety, you must approve who your child is allowed to be friends with on Zisboombah. If you do not approve the friend, that user cannot interact with your child. If you have a specific concern regarding a user or further privacy information, please contact us through the “feedback” tab or email us at zbb@zisboombah.com, and our team will review and get back to you. You and your child’s safety are important to us! Please remember that the ant characters, Zis, Boom and Bah may from time to time send motivational messages or answer questions about food choices or about the ants.
Q: I noticed my child can receive messages in his/her own Zisboombah “inbox”. Who can send them messages and who can they send messages to? Can I monitor these messages?
A: You child may only interact with family, approved friends, and the ZisBoomBah team. To ensure your child’s safety, you approve whom they are allowed to be friends with. If you do not approve the friend, that user cannot interact with your child.
Q: I did not get a confirmation email to approve my child’s ZisBoomBah account. What should I do?
A: There are several things you can do:
- Double check your email inbox and the spam filter or “trash” section of your email account. Sometimes, an email account with a strict spam filter routes, our confirmation email to the spam or trash section.
- If you still cannot find the confirmation email, go back to your child’s profile on Zisboombah.com and make sure they entered your correct email address.
- If all of these options do not solve the problem, try signing up one more time just in case your child’s request was not properly processed or email us at zbb@zisboombah.com and we will work with you to activate the account.
Q: I am not getting the emails to approve my child’s Pick Chow! meals. What can I do?
A: Make sure your child has been properly signed up for Zisboombah.com. This means that you have approved your child’s account by clicking on the link in the confirmation email. When the account has been successfully activated, you will get a second email informing you that your child’s account has been approved. If you have done these steps correctly, but you still don’t get the emails with the PickChow! meals, try checking your spam filter or trash section of your email account. Sometimes, if an email account has a strict spam filter, an email may end up in the spam or trash section. If none of these suggestions solve the problem, please email us at zbb@zisboombah.com and we will fix the issue.
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